1. Shipping Scope
We offer shipping within the United States, including Alaska, Hawaii, and Puerto Rico. International shipping is currently unavailable.
2. Processing Time
- Standard Orders: Processed within 1–3 business days (Monday–Friday, excluding holidays).
- Custom Orders (e.g., bulk purchases): May take 5–7 business days for processing, confirmed via email.
3. Shipping Methods & Costs
| Method | Delivery Time | Cost |
|---|---|---|
| Standard | 3–7 business days | Free on orders $100+ |
| Expedited | 2–3 business days | $12 flat fee |
| Overnight | 1 business day | $25 flat fee |
- Oversized Items: Bulky travel bags may incur a $5–$10 surcharge, displayed at checkout.
- PO Boxes & APO/FPO: Standard shipping only; expedited options are unavailable.
4. Tracking & Delivery
A tracking number will be emailed upon shipment, accessible via USPS or UPS. Orders over $200 require signature confirmation; carriers will leave a redelivery notice if no one is present.
5. Delays & Issues
We are not liable for shipping delays due to weather, carrier backlogs, or incorrect addresses provided by the customer. For missing packages, contact us within 5 days of the estimated delivery date.
6. Damaged/Lost Packages
- Damaged Items: Report within 7 days of delivery with photos to support@traveller.icu for a replacement or refund.
- Lost Packages: If marked “delivered” but undelivered, check with neighbors or your local post office first. File a claim with us within 5 days for assistance.
7. Return Shipping
Refer to our Refund Policy for return shipping instructions. Customers are responsible for return costs unless the return is due to a defect or our error.
8. Contact Information
For shipping inquiries, contact:
- Email: support@traveller.icu
- Phone: (323) 555-7890 (Monday–Friday, 10 AM–6 PM PST)