Overview
Traveller LLC offers a 30-day refund and returns policy for all travel bag purchases. If 30 days have passed since you received your order, we cannot provide a full refund or exchange.
To qualify for a return, your travel bag must be unused, unaltered, and in the exact condition you received it—this includes no scratches, no signs of wear, and all original packaging (e.g., dust bags, tags, instruction booklets) intact.
Non-Returnable Items
The following items cannot be returned or refunded:
- Final sale travel bags (clearly marked “Final Sale” on the product page)
- Customized or personalized travel bags (e.g., monogrammed designs)
- Travel bags with signs of use (e.g., scuffed surfaces, broken zippers from misuse, missing accessories)
- Gift cards (if applicable to future promotions)
Proof of Purchase
To complete your return, you must provide a valid receipt or order confirmation email (sent to your inbox after purchase) as proof of transaction. Do not send returned items to third-party manufacturers—only ship to our official return address.
Partial Refunds
Partial refunds may be granted in the following cases:
- Travel bags returned without original packaging or tags
- Travel bags with minor damage or wear not caused by our quality issues
- Returns initiated after 30 days but within 45 days of delivery (partial refund amount will be determined by our team based on item condition)
Refund Process
- Once we receive and inspect your returned travel bag, we will send an email to confirm receipt.
- We will then notify you via email whether your refund is approved or rejected.
- If approved, your refund will be processed within 5–7 business days, and a credit will automatically be applied to your original payment method (e.g., credit card, PayPal).
Late or Missing Refunds
If you haven’t received your refund after 7 business days of approval:
- First, check your bank or payment provider statement—processing times vary by institution (some may take 3–5 additional days to post the credit).
- Contact your credit card company or bank to confirm if the refund is pending.
- If no refund is found, email us at support@traveller.icu with your order number and refund confirmation details for assistance.
Sale Items
Only regularly priced travel bags may be refunded. Sale items (marked with discounted pricing) are final sale and cannot be returned or refunded.
Exchanges
We only offer exchanges for travel bags that are defective (e.g., faulty zippers, torn fabric, broken straps) or damaged during shipping. To request an exchange:
- Email support@traveller.icu with your order number, photos of the defect/damage, and the exact travel bag style you wish to exchange for.
- Ship the defective/damaged bag to our return address (below) once you receive confirmation from our team.
Gift Returns
- If the travel bag was marked as a “gift” at checkout and shipped directly to you: You will receive a gift credit equal to the item’s value once we process the return. A physical or digital gift certificate will be sent to your email within 3 business days of return approval.
- If the gift giver shipped the bag to themselves first (then gave it to you): We will send the full refund to the original purchaser, and they will be notified of the return.
Return Shipping
To return your travel bag, mail it to:Traveller LLC9133 S Hoover St Apt 4Los Angeles, CA 90044-6440USA
- You are responsible for covering all return shipping costs. These costs are non-refundable, and if your refund is approved, the return shipping fee will be deducted from your refund amount.
- For travel bags valued over $100, we recommend using a trackable shipping service (e.g., USPS Priority Mail) and purchasing shipping insurance—we cannot guarantee delivery of uninsured or untracked returns.
Need Help?
For questions about returns, refunds, or exchanges, contact us at support@traveller.icu.